At Crazy Diamond Crystals, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit or make a purchase from our website.
Information We Collect
When you browse our store or place an order, we may collect certain personal information, including:
- Name and billing/shipping address
- Email address and phone number
- Payment and transaction details (processed securely through payment providers)
- Order history and product preferences
- Device information, browser type, and IP address
We only collect information necessary to provide our services and improve your shopping experience.
How We Use Your Information
We use the collected information to:
- Process and fulfill orders
- Provide customer support and respond to inquiries
- Send order updates, confirmations, and shipping notifications
- Improve website performance and product offerings
- Prevent fraud and maintain site security
- Comply with legal and tax requirements
We do not sell or rent your personal information to third parties.
Payments and Secure Transactions
All payments are handled through trusted third-party payment processors. Crazy Diamond Crystals does not store your full payment card details. Payment information is encrypted and securely processed according to industry standards.
Cookies and Tracking Technologies
Our website may use cookies to enhance your browsing experience. Cookies help us:
- Remember items in your cart
- Understand how visitors use our website
- Improve functionality and performance
You may disable cookies in your browser settings, though some site features may not function properly.
Third-Party Services
We may share limited information with trusted third-party services only when necessary, such as:
- Shipping carriers for delivery
- Payment gateways for secure transactions
- Analytics tools to improve site performance
These providers are required to protect your information and use it only for the intended purpose.
Data Protection and Security
We take reasonable measures to protect your personal data from unauthorized access, misuse, or disclosure. While no online system is 100% secure, we work hard to maintain a safe shopping environment.
Your Rights
Depending on your location, you may have rights to:
- Access the personal data we hold about you
- Request corrections or updates
- Request deletion of your information (where legally applicable)
- Opt out of marketing communications at any time
To make a request, please contact us using the details below.
Changes to This Policy
Crazy Diamond Crystals may update this Privacy Policy from time to time to reflect changes in legal requirements or business practices. Updates will be posted on this page with the revised date.
Contact Us
If you have any questions about this Privacy Policy or how your information is handled, please contact us:
Crazy Diamond Crystals
Email: sales@crazydiamondcrystals.com
Location: Canada / Online Retailer